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Manage Your Credit ApplicationDear Clients,
We would like to remind you to exercise caution when receiving unsolicited calls, and not to divulge any personal or account information to individuals claiming to be from Citi. This may include scammers impersonating officers from our Fraud department.
Please note that Citi will never:
- Ask for your personal details or login credentials i.e. User ID, password or One Time PIN (OTP)
- Perform a call transfer to government agencies or initiate a conference call with government agencies
- Instruct you to transfer or withdraw funds from your accounts and/or move it to another account that is not registered under you
Should you need to report a scam or a fraudulent transaction on your account, please contact us immediately via the Citi Mobile® App or our CitiPhone hotline. You may also report any suspected scams and phone numbers via the ScamShield App or call the National Scam Hotline at 1799.
Learn how we protect your banking experience at Citi, and how you can protect yourself against scams and other security risks at the same time.
As the first step to protect your accounts, we’ll educate you on the different types of fraud that exist – from discovering how to spot and stop fraud, to the additional preventive steps that you can take.
Latest Alerts and Scam Advisory
Technical Support Scam
There is a rising trend of scammers posing as officials, who may contact you via WhatsApp and attempt to convince you that you are complicit in illegal activities. You might be persuaded to transfer funds to them to prove your innocence as part of their scam tactics.
Job Scam
There are scammers sending unsolicited job offers via messaging apps (i.e. WhatsApp and Telegram) or other social media platforms masquerading as renowned companies.
How Citi Protects You
We are constantly exploring ways to make digital banking more secure for you.
Explore the security features and measures on the Citi Mobile® App designed to help safeguard your card(s) and account(s).
Kill Switch
Instantly block your internet banking access, accounts and/or cards if they have been compromised.
Kill Switch
Instantly block your internet banking access, accounts and/or cards if they have been compromised.
Citi’s Security Assistant
This automated response bot is triggered during any suspicious transactions on your Citi Credit/Debit Card or account.
Citi’s Security Assistant
This automated response bot is triggered during any suspicious transactions on your Citi Credit/Debit Card or account.
Authorise Transactions
Authorise your transactions on your registered device seamlessly and securely.
Authorise Transactions
Authorise your transactions on your registered device seamlessly and securely.
Protect Yourself From Scammers
Are you familiar with the latest scam tactics? Keep yourself updated on these common scam tactics and tips to better protect yourself.
Need Assistance?
Our dedicated fraud agents are here to assist you 24/7. To ensure everyone receives assistance in a timely manner, check the scenarios below to see which is the most relevant to you.
Scenario 1: If you’ve fallen prey to a scam.
Scenario 2: If you receive any suspicious communications claiming to be from Citibank.
Scenario 3: If you misplaced your card or your card is lost or stolen.
Scenario 4: If you saw an unauthorized charge made to your Citi credit/debit cards.
Additional Security Tips